Live chat support
Open live chat on our website to speak with the team. Ask for a case reference if you may need to follow up.
- 01Chat with usFor quick questions
- 02Email our teamFor detailed enquiries
- 03Make a complaintHow to take an issue further
01 / Contact channels
Hopa casino contact options
Need help with your Hopa Casino account? Contact us by live chat or email. Please use the contact options on our website and share personal information only through the secure channel requested by our team.
Email support
Email our support team with a clear description of your question. Keep a copy of your message for your records.
Formal complaints
If we have not resolved your concern, ask us to handle it as a formal complaint and explain what outcome you are seeking.
02 / Live chat
Using Hopa live chat
Start with a clear question
Briefly describe the issue and include any relevant reference. Ask what happens next and whether the team needs anything else from you.
- Sign in if prompted to access your account support.
- Never share your password, one-time codes or full card details.
- Ask for a case reference or chat transcript.
- Note the next step and any response timeframe provided.
03 / Email support
Contact us by email
Write a focused subject line
Explain the issue, include relevant dates and references, and state what you would like us to clarify. Check attachments before sending and avoid including unnecessary personal information. Email support responds within 2-3 days.
04 / Support hours
When to contact Hopa support
01Live chat hours
Our live chat is available daily from 08:00 to 00:00.
02Email response
Our email support team responds within 2-3 days.
03Allow time for a reply
A response may depend on the details of your enquiry.
04Need more help?
If your issue remains unresolved, ask about the formal complaints process.
Live chat is open daily from 08:00 to 00:00. Email support responds within 2-3 days; the time needed to resolve an individual case can depend on the issue and any information we need from you.
05 / Enquiry planner
Prepare your message
Choose a topic and use the prompts to organise your question. Before sending, check your message and use one of Hopa Casino’s contact channels.
Subject: Question about [topic] Reference: [include if available] What happened: [brief summary] When: [date and time] My question: [what you need us to answer] Please let me know the next step and provide a case reference if available.
Do not include passwords, one-time codes or full card or bank details.
06 / Common enquiries
What players ask our team
Bonus conditions
Check the terms if you have a question about offer eligibility or conditions.
Play Now
07 / Complaints
How to raise and escalate a complaint
- Step 1
Describe the issue
Include relevant dates, previous case references and the outcome you are seeking.
- Step 2
Ask for the formal process
Request a complaint reference and details of the next stage of our complaints procedure.
- Step 3
Keep our written response
Save the correspondence and ask us about the next step if your concern remains unresolved.
08 / Independent support
Help and support in the United Kingdom
01GamCare
Free support is available from GamCare on the National Gambling Helpline: 0808 8020 133.
03BeGambleAware
BeGambleAware offers information to help people make informed choices about gambling.
These independent organisations can support you with gambling-related concerns. For help with your Hopa account, contact our support team directly.
09 / FAQs
Hopa contact questions
What information should I include when contacting Hopa Casino?
Share a brief explanation, relevant dates and a case reference if you have one. Do not send passwords, one-time codes or full payment details.
When is Hopa live chat available?
Hopa live chat is available daily from 08:00 to 00:00. You can also email support; responses are provided within 2-3 days.
How do I escalate a complaint with Hopa Casino?
Contact our team and ask for your issue to be treated as a formal complaint. Request a reference and details of the next step in the process.
Where can I get independent gambling support?
In the United Kingdom, free support is available from GamCare on 0808 8020 133. GAMSTOP provides self-exclusion, and BeGambleAware offers gambling-related information.
Need help with a withdrawal?
Contact support about a withdrawal, verification request or payment status.
Get Bonus NowMore from Hopa
Explore account and play support
Hopa Casino contact: reach our support team
Contact Hopa Casino support
Hopa Casino support is available by live chat and email for account, payment, game and general enquiries. Visit our website to access the relevant contact option.
For help, explain the issue clearly and include relevant references or transaction details. Never share your password, one-time codes or full payment details.
- Live chat: available daily from 08:00 to 00:00.
- Email: support responds within 2-3 days.
- Use the live chat or email options on the Hopa Casino website to contact our team.
- Check the Hopa FAQ for answers to common account, payment and gameplay questions.
Hopa live chat and support hours
Hopa Casino live chat is available daily from 08:00 to 00:00. Contact us about registration, verification, deposits, withdrawals or account access through the live chat on our website.
For some account requests, our team may need to verify your age, payment ownership or other details. Before withdrawals, checks may include identity and anti-money-laundering requirements. Send documents only through the secure channel requested by support.
Hopa FAQ: common questions
The Hopa FAQ can help answer straightforward questions before you contact customer service. For assistance with a payment, account access, withdrawal or bonus condition, check the relevant information and contact our team if you still need help.
Our welcome offer is 150% up to £800 + 100 free spins. The minimum deposit is £10, bonus funds have 40x wagering, and the offer is valid for 30 days. Check the current terms for full conditions.
Hopa customer service for payments
Hopa Casino customer service can help with payment status, verification requests and withdrawal questions. Accepted methods include Visa, Mastercard, PayPal, Skrill, Trustly, Neteller, Bank Transfer (BACS) and Bank Transfer.
The minimum withdrawal is £10. Contact support to ask about your transaction; processing can depend on the payment method, approval and verification.
Escalating a Hopa Casino complaint
If your first contact has not resolved the issue, ask Hopa Casino support to handle it as a formal complaint. Explain what happened, the outcome you want and the dates of earlier contact; keep relevant correspondence and records.
Ask for details of the complaints procedure and a written response. Hopa Casino holds UK Gambling Commission licence UKGC 52894. In the United Kingdom, free support is available from GamCare on 0808 8020 133, and GAMSTOP offers self-exclusion.
